Cancellation & Refund Policy

1. Overview

Growvora LLC ("we," "our," or "us") provides custom, high-integrity professional business consulting, startup advisory, structural business development, and operational optimization frameworks.

Because our solutions involve deep human hours, custom operational diagnostics, tailored strategic playbooks, and direct advisory resource deployments, all financial commitments are governed by strict commercial guidelines. This Cancellation and Refund Policy applies to all service payments, corporate deposit retainers, and milestone allocations finalized on growvora.space or through corresponding invoice mechanisms.

2. Nature of Professional Services

Our services are purely professional advisory, strategic research, and execution management implementations. Unlike tangible digital products or physical store merchandise, advisory work is delivered dynamically based on explicit client requirements.

Therefore, unless explicitly specified inside a custom Service Level Agreement (SLA) executed between Growvora LLC and the client entity, all payments made for completed hours, diagnostic assessments, and custom-compiled frameworks are entirely final and non-refundable.

3. Milestone Projects & Retainers

For mid-to-long term consulting contracts structured over multiple calendar months:

• Upfront Retainers: Initial administrative deposits allocated to hold corporate advisory assets, calendar hours, and diagnostic infrastructure spaces are non-refundable once the discovery brief begins.
• Milestone Releases: For multi-tier consulting projects, payments are securely released sequentially upon completing specific phases (e.g., Phase 01: Audit Strategy Complete). Once a milestone phase is accepted by the client, it cannot be refunded.
• Unearned Balances: If an active project is canceled early by the client, any remaining unearned advance hours that haven't been worked or processed may be returned at our management's sole discretion, minus an administrative cancellation fee of 15%.

4. Engagement Cancellation Policy

Clients hold full rights to cancel active monthly advisory agreements or ongoing retainer accounts. To initiate a proper cancellation, a formal notification packet must be submitted via email to our corporate helpdesk (info@growvora.space) at least seven (7) calendar days prior to the next automatic billing or milestone renewal date.

Failure to file a cancellation packet in time will result in the automated scheduling of the next administrative cycle, and the hours reserved for that cycle will be considered fully earned.

5. Chargeback Mitigation & Transparent Billing

Growvora LLC works in complete transparency with integrated payment processing networks like Stripe. We encourage our enterprise clients to connect directly with our operational support office to fix any system disputes, timeline adjustments, or performance questions.

Filing bad-faith card chargebacks or merchant processing disputes without first opening a formal review path directly violates our service rules. We reserve all rights to present verified work logs, executed client contracts, and diagnostic audit logs to merchant processors to securely protect billing validity.